FAQ's

What can we expect when we visit Seek?

Seek is a brand-new concept for the 2018 Fota Island Resort Christmas Experience. Seek how the busy elves are getting everything underway for Christmas! Your help may be required. Meet all the new characters to show you the way. Expect to be entertained for 1 hour to 1,5 hours.

 

How much are Seek tickets?

Tickets are priced from €10.50 - €18 per adult and from €15.50 - €28 per child. Children under one are free of charge.  Price differs according to the date and time of your booking, with peak time slots attracting the higher prices listed.

 

Is there are ticket charge for babies?

Children under 12 months are free of charge.

 

Are tickets refundable?

Tickets are transferable but non-refundable. Information can be changed through simply logging into the grown-up section at www.fotaseek.ie.

 

What time is the booking line open until on weekends?

The opening times for our reservation phone lines are Monday - Friday 9am-8pm, Saturday 9.30 am-6pm and Sunday 9am-3pm.

 

What date does Seek start?

Seek will begin on the 24th of November and run until the 23rd of December.

 

What booking time slots are available?

These will vary from day to day and availability will depend on demand – check your required day for the availability that suits but remember to keep an eye on our Facebook for details of more times as they are released.

 

Having trouble booking the accommodation package you need?

Accommodation packages are on sale from 17 September. They are extremely popular. Check out www.fotaseek.ie for Seek accommodation details. If you're having any trouble booking, simply email us at christmas@fotaisland.ie  or phone 021 202 4024 and we will be delighted to assist you.

 

Do the accommodation packages include the tickets to Seek?

Yes, they do. You will be contacted within 48 hours after booking by a member of our Reservations team to process your tickets.

 

Will the information about my child which I provided during the booking process, be used by Santa during my visit?

We will endeavor to ensure that the information you provide during booking is used during the Santa visit of your Seek experience, please do be aware that there will be a small number of instances where this information cannot be successfully transferred - however your meeting with the Santa will still be filled with Christmas magic!

 

Are you offering Group / Corporate packages?

Yes, we offer Group / Corporate packages for both Fota Island Resort and our sister hotel The Kingsley which include a trip to Seek. Minimum numbers for a group booking is 35 and must include a lunch or dinner.  More details on this can be found by visiting www.fotaseek.ie.

 

Can I change the date or time of my booking?

Your booking can be amended using your personal login feature on the seek website. Here you can change your slot time and add people (a maximum 12 per slot) to the booking, depending on availability of course! Please note that there may be a price difference between various time-slots.

Alternatively, call 021-2024024, an administration charge of €4.00 will apply for telephonic bookings and amendments.

 

Can I add more people to my slot after I have booked?

Yes you can up to a maximum of 12 people to a slot after booking, depending on availability. You will be able to access your booking using your unique code on the Seek website.

 

What are the opening times of the Christmas Markets?

The Market will be open approx. 1 hour after the first ticket entrance and closes at the time of the last ticket entrance.

 

Can I take my own photographs during my visit with Santa?

When visiting with Santa in his log cabin, Family portraits are taken by the official Elf Photographer only, however you are welcome to take photographs around the remainder of the experience and indeed there are a number of staged areas ideal for this opportunity. Remember you can book your photograph with Santa in advance online on check-in or at the photography booth during the event.

 

What if I forget/lose my photo?

You will receive a ticket during the event with your photograph reference number. The photography elf will issue you with a new printed copy of your picture after the event this will be chargeable, this can only be obtained with the reference number received you can email: info@barrysphotographic.ie to obtain your photograph.

 

What type of present will my child receive?

Children booked under the Child ticket category will receive an age appropriate gift from Santa.  Babies will also receive a small token gift from Santa.

 

What do I do if there is a problem with the present?

We offer a present exchange service in the Merchandise Hut, located in the Christmas Market.  

 

What if I miss my booking time?

The event is run strictly to time.  Please ensure that you arrive on time for your chosen slot as we cannot guarantee that another time will be given.  Should you arrive early there is plenty to do & eat in the Christmas market, the Golf Clubhouse and the hotel. (Please allow ample time for traffic and parking).

 

Prams and Pushchairs

There will be a “Pushchair Park” available at the event. Prams and pushchairs are strictly limited during the event, please speak to a member of staff if needed.

 

Wheelchairs / Guide Dogs

Both are welcome at Seek please speak to the car park attendants for directions and assistance to wheelchair accessible parking.

 

Parking

Car Parking is free of charge to all visitors attending Seek.

 

Special needs Assistance

Any assistance during the event please email christmas@fotaisland.ie  for more specific details.

Tell us your email address and we'll tell you all about the elves' special plans for Christmas.

 

 

 

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Tell us your email address and we'll tell you all about the elves' special plans for Christmas.