Privacy

PRIVACY STATEMENT

This privacy notice provides information about the ways in which Fota Island Resort collects, stores, shares or keeps personal information provided by our customers.  Fota Island Resort collects data from our customers to conduct various businesses that we operate, in the case of www.fotaseek.ie we use the personal information provided to secure your reservation and to provide event services.

Using our websites:

This website uses cookies as outlined in our cookie policy.

Search engine:

The search facility on our website is an internal search function and only returns information that appears on the website.

Online Booking:

This website offers an online booking system. We will store customer information within the on-line booking system for 5 years.  We will always request active consent for marketing purposes.

Calling our Reservations:

Fota Island Resort does collect Calling Landline Identification (CLI) for reporting purposes. We may record or retain phone conversations for training and quality purposes.

Emailing us:

Any emails sent to us are recorded and forwarded to the relevant section. The sender’s email address will remain visible to all staff tasked with dealing with the query. Please be aware that it is the sender’s responsibility to ensure that the content of their emails is within the bounds of the law. Unsolicited material of a criminal nature will be reported to the relevant authorities and blocked.

Guest Feedback

Fota Island Resort receives guest feedback verbally, in written letters, by email and on social media platforms.  All guest feedback can be directed to the Event Controller:

The Event Controller

Fota Island Resort,

Fota Island,

Cork,

T45 HX62

Tel: + 353 (0)21 488 3700

Email: christmas@fotaisland.ie

 

Feedback not received on email, will be transferred to our email platform.

Guest feedback will be distributed internally by the Event Controller for the following purposes:

  • To share the feedback internally to motivate staff
  • To follow up on guest feedback where further action is required.
  • Customer data will only be shared on a necessity basis if an investigation is required.

Once all further actions are completed, the files will be kept by the Event Controller for a period of 1 year.

Retention periods

The information you share with us when using our services; will be kept by Fota Island Resort in alignment with our Data Retention Register.     

Disclosure:

As far as possible, we will not disclose personal data without consent. However, when we receive guest feedback we may need to share personal information with the other parties concerned. We will not disclose your personal data to third parties except in instances where an individual has consented to the disclosure, or we are obliged by law to disclose the data. Third parties to whom we may disclose information include organisations such as An Garda Síochána.

 

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